Returns and refunds
Last updated 9 November 2026
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or not as described
If something arrives faulty, damaged, different from its listing, or a single is in worse condition than its listed grade, email orders@trivialtcg.au within a reasonable time with your order reference and photos. We'll offer a refund, replacement or other remedy as required by the Australian Consumer Law, and we'll cover the cost of returning it.
Change of mind
- Sealed product (booster boxes, packs, decks, accessories): you can return it within 14 days of delivery if it is unopened, still in its original shrink wrap and in resaleable condition. Email us first. You pay return postage, and we refund the item price once it arrives back with us.
- Singles: we don't offer change-of-mind returns on singles, because their condition can't be verified once they've left us. This doesn't affect your rights if a card is not as described.
- Opened sealed product: we can't accept change-of-mind returns on opened packs or boxes. Pack contents are random, and the contents of a pack are not a fault.
Preorders
You can cancel a full-price preorder for a full refund any time before it ships. Email us with your order reference.
Preorder deposits
If you cancel a deposit preorder before we've emailed you the balance request, we'll refund your deposit in full. Once we've emailed the balance request, you have 14 days to pay. If the balance isn't paid in that time, the preorder is cancelled and the deposit is non-refundable. We refund deposits in full if the release is cancelled, we can't fill your preorder, or it's delayed by more than 60 days and you'd rather not wait. See preorder deposits in our terms for details.
Cancelled orders
We may cancel and fully refund an order if an item was listed in error, if it turns out to be out of stock, or if the order appears designed to get around a per-customer purchase limit (for example several accounts shipping to the same address).
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days. Afterpay and Zip refunds are returned to your Afterpay or Zip account.